Privacy Policy

01Information we collect

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser, device and operating-system information
• Pages visited and time spent on the website
• Referring website or advertising campaign
• Website interactions, clicks and session information
• Cookie identifiers and advertising identifiers

If you contact ORDOX directly, we may also receive the information you voluntarily provide, such as your name, email address, telephone number, business name and enquiry details.

ORDOX does not collect payment-card information through its website unless this is clearly disclosed when a payment facility is introduced.

02Cookies and tracking technologies

Our website may use cookies, pixels, tags and similar technologies to:

• Operate and secure the website
• Understand website traffic and visitor behaviour
• Measure advertising performance
• Improve our website and services
• Display and measure relevant advertising
• Identify which campaigns brought visitors to our website

Some cookies are placed directly by us, while others may be placed by third-party providers.

You can control or delete cookies through your browser settings and, where available, through our website's cookie-preference controls. Disabling certain cookies may affect website functionality.

03Google services

We may use Google services, including Google Analytics and Google Ads, to analyse website activity and measure advertising performance.

Google may collect information such as your IP address, device details, browser information, website activity and advertising identifiers. Google may combine this information with information held through its own services, subject to Google's privacy terms and your Google account settings.

You may manage Google advertising preferences through Google's advertising settings and use available browser tools to limit Google Analytics tracking.

04Meta, Facebook and Instagram

We may use Meta technologies, including the Meta Pixel, Facebook and Instagram advertising tools.

These services may collect information about visits and interactions with our website. Meta may use that information to:

• Measure advertising performance
• Create advertising audiences
• Display relevant advertisements
• Provide reporting and analytics
• Match website activity with Meta accounts where permitted

You can manage advertising preferences through your Facebook or Instagram account settings and through any cookie controls available on our website.

05Uber Eats and DoorDash services

ORDOX provides account-management and marketing services to hospitality businesses using platforms such as Uber Eats and DoorDash.

When performing these services, ORDOX may access information contained in a client's authorised business account, including:

• Restaurant and menu information
• Sales and performance reports
• Order and promotion information
• Advertising results
• Customer reviews and related account information

ORDOX accesses this information only with the client's permission and uses it to provide the agreed services. ORDOX does not sell customer or restaurant account information.

Uber Eats and DoorDash operate under their own privacy policies. ORDOX is not responsible for the independent privacy practices of those platforms.

06How we use information

We may use collected information to:

• Operate, maintain and improve our website
• Understand website usage and visitor engagement
• Respond to enquiries
• Provide and manage ORDOX services
• Measure marketing and advertising performance
• Promote ORDOX services
• Protect our website and systems from misuse
• Comply with legal and regulatory obligations
• Investigate complaints or disputes

We will not use personal information for an unrelated purpose unless permitted by law or authorised by the individual.

07Disclosure to third parties

We may disclose information to service providers that help us operate our website and deliver our services, including:

• Website-hosting and technology providers
• Google and related advertising or analytics providers
• Meta, Facebook and Instagram
• Uber Eats and DoorDash when providing authorised client services
• Professional advisers, including accountants and legal advisers
• Government authorities where required by law

We do not sell or rent personal information.

08Overseas processing

Some service providers, including Google, Meta, Uber Eats, DoorDash and website-hosting providers, may store or process information outside Australia, including in the United States and other countries where they or their service providers operate.

Privacy protections in another country may differ from Australian privacy protections. We take reasonable steps appropriate to our business and services to ensure that information is handled securely.

09Storage, security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect information from loss, misuse, interference, unauthorised access, modification or disclosure.

Information is retained only for as long as reasonably necessary to provide our services, comply with legal obligations, maintain business records or resolve disputes. When information is no longer required, we take reasonable steps to delete it or make it anonymous.

No internet transmission or electronic storage method is completely secure, and ORDOX cannot guarantee absolute security.

10Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before completing a request. In limited circumstances, access may be refused where permitted by law. If that occurs, we will explain the reason where legally permitted.

11Direct marketing and opting out

Where permitted, ORDOX may use contact information to communicate about its services.

You may opt out of direct marketing at any time by:

• Using the unsubscribe option in a marketing message
• Adjusting available cookie preferences
• Contacting us using the details below

We will process opt-out requests within a reasonable period.

12External links

Our website may contain links to third-party websites or platforms. ORDOX does not control those external services and is not responsible for their privacy practices. You should review the privacy policy of each third party you use.

13Privacy complaints

If you believe ORDOX has mishandled your personal information, please contact us with:

• Your name and contact details
• A description of your concern
• Any relevant supporting information
• The outcome you are seeking

We will acknowledge and investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

14Changes to this policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The current version will be published on our website with its effective date.

15Contact ORDOX

For any question about this policy, or to make a privacy request or complaint, contact us using the details below.